Support

Frequently Asked Questions

Quick answers about our packaging services, ordering process, and what to expect when you work with us.

What types of custom packaging does Packaging Dock offer?

We offer mailer boxes, rigid boxes, mylar bags, tuck boxes, gable boxes, pillow boxes, paper bags, custom sleeves, labels, stickers, and more — all fully customizable to your brand and product requirements.

What is the minimum order quantity?

Minimum order quantities start at 50 units for many packaging types, depending on structure, materials, and finishing requirements. Folding cartons and pouches may have different MOQs based on size and print method.

How long does production take?

Standard turnaround is 7 days from proof approval. Rush production is available when timelines are tight. Complex rigid formats or specialty finishes may require additional lead time.

Can I get samples before placing a bulk order?

Yes. We offer complimentary sample kits and can produce pre-production samples for approval before full manufacturing runs. Sample kits ship within two business days — you cover shipping, we cover the kit.

Do you provide structural design and dielines?

Yes. Our team provides free structural engineering and custom dielines — you only pay for production, not design. We engineer structures for protection, retail presentation, and fulfillment efficiency.

What industries do you serve?

We serve bakery, cosmetics and skincare, soap, tea and coffee, candles, jewelry, apparel and fashion, food and beverage, pharma, fragrance, candy and sweets, and many other consumer and retail categories.

Are sustainable packaging options available?

Yes. We offer recyclable, compostable, FSC-certified, and plastic-free packaging options depending on your product performance needs and sustainability goals.

How do I get a custom packaging quote?

Submit your project details through our quote form at /request-a-quote or the contact section on any product page. We typically respond within 24 hours with pricing, material suggestions, and a production timeline.