Returns & Quality
Custom packaging is made to your specifications. Our quality policy covers manufacturing defects and order discrepancies.
Can I return custom packaging?
Because all packaging is custom-manufactured to your approved artwork and specifications, standard returns for change-of-mind are not accepted. We stand behind quality for defects and errors on our side.
What qualifies for a remake or credit?
Manufacturing defects, print registration errors outside agreed tolerances, incorrect dimensions versus approved dielines, wrong quantities shipped, or damage to product integrity caused in production qualify for review.
How do I report a quality issue?
Contact us within 7 business days of delivery with your order number, photos of the issue, and the quantity affected. Our team will review against your approved proof and production records.
What if the issue is only on part of the run?
We may offer partial credit, replacement of affected units, or a full re-run depending on severity and root cause. We aim to resolve legitimate quality claims quickly so your launch is not delayed.
Are color variations considered defects?
Minor color variation within industry-standard print tolerances is normal. If color is materially off from your approved proof or Pantone reference, contact us with comparison photos for evaluation.
Who covers return shipping for defective orders?
If a remake is required due to a confirmed production error, we will arrange return of affected goods or waive return where disposal is more practical. Customer-initiated returns for non-defect reasons are not accepted.